Shell Global is Recruit for Entry Level Graduate | Analyst | Customer Operations | 0 – 1 yrs | Apply Now
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Shell Global is Recruit for Entry Level Graduate | 0 – 1 yrs | Apply Now
Shell in sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide,
Customer Operations Specialist – Deal Management with French
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Job Description:
You will cooperate with Account Managers to provide in onboarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle.
You will be the owner of pricing and the contract set up, amendment and management process.
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You will also support preparing for tender bids, follow up directly with customer on missing documentation and work with local legal experts.
As Deal Management Specialist you will set up and maintain pricing data, including confirming pricing, increases and changes.
You will be responsible for chargebacks and rebates implementation, investment deals, invoice accuracy and resolving disputes.
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You will be responsible for Road Services registration and set up and amend process, checking for accuracy, legal compliance and documentation completeness.
You will act as Road Services Customer advisor and create the link between Customer and third party providers, resolving operational issues
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Requirement:
- Bachelor degree preferred (Business related major) or equivalent experience
- Previous experience in Customer service or operations
- Experience in Microsoft Office; GSAP/ H3 experience preferred
- Possess a strong Customer service ethic and ability to understand, meet and champion the
- Customer’s needs, while staying within the policies and procedures of Shell
- Understand Shell’s Play Book and customer value proposition
- Able to demonstrate a continuous improvement mind-set
- Demonstrated communication and relationship building skills
- Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities